FAQs

Frequently Asked Questions 

  • How long will my item(s) take to ship?
  • What is the return policy? 
  • How can I properly care for my jewelry? 
  • Where is the store located?
  • What crystals and materials are used for the pieces? 
How long will my item(s) take to ship? 
If your item is in stock, we will process your order 1-2 business days after your payment has been confirmed and ship it out to you within 5 business days.

Deliveries are shipped via Canada Post and delivery time depends on your location. If shipping needs to be expedited, we're happy to use FedEx to get your items to you as quickly as possible, though they charge an extra fee. 

International orders (including the US) could take up to two weeks to be delivered. Although we don’t provide tracking and delivery confirmation on standard shipping outside of Canada, we will always give you the option to request this service.

*All orders submitted over the weekend will be processed the next business day, which is usually Monday. * We cannot be held responsible for any failure to deliver within the estimated time frame. 

How to return an order:

1. All items must be returned unworn and in resalable condition.
2. Please package your item(s) securely so that they find their way back to us intact and as you found them. We recommend that you use the original packaging and include your invoice, a packing slip and any other materials sent to you by Don't AsK. Please contact us if you have any questions. Please note: You should NOT indicate on the package that it contains jewelry, as this invites theft.
3. Shipment and insurance: We ask that you return items in their original packaging and these must be shipped with delivery confirmation. Customers are responsible for return shipping costs. This will help ensure that the package arrives safely for a quick and easy refund.
How can I properly care for my jewelry?
We guarantee the materials and craftsmanship of our work for 30 days. 
Kindly note: Failure to follow the guidelines below will void the warranty. Normal wear and tear is not covered by the warranty. 
If your item is in stock, we will process your order 1-2 business days after your payment has been confirmed and ship it out to you within 5 business days.

Care: 
Prevention goes a long way. Your jewelry should be the last thing you put on and the first thing you take off. 
Contact with water, perfume, hairspray, bleach, detergents, etc. can damage jewelry and is not covered by the warranty. 
If anything looks loose or missing, bring it to a trusted jeweller for repair, or feel free to send it to us for a small fee. 

Cleaning:
Polish your jewelry regularly with a soft, dry cloth to remove residue and avoid buildup. If you must clean your jewelry, use the mildest cleaner possible. 
"Jewelry dip" type cleaners may remove finishes on metals and should never be used on gemstones, pearls, crystals or other natural materials. Generally speaking, a mild soap and tissue is all that is needed to care for your items. 

Storage:
Store your pieces separately to avoid scratches and tangles. 
To avoid tarnish, store your jewelry in a sealed container, away from sunlight, moisture and air.

Where is the store located?  
Designs are made at a private studio. Callura is an online store, and this website serves as the direct source for our latest designs. You can shop from the comfort of your own home after browsing our site. 

What crystals and materials are used for the pieces? 
Callura is proud to be contracted to Swarovski™ Crystals of Austria, in a Quality Branding Label. 
 
Product description and photos:  All of the descriptions listed are as accurate as possible and the sizes listed are approximate. Please note that the photographs are taken in studio lighting and are a true depiction, however we cannot account for differences in colours on individual computer monitors. Due to the individuality of our products, some colours are difficult to accurately represent in photographs. Please contact us if you have any further questions.