TERMS OF SERVICE

Last updated: October 2, 2026

OVERVIEW

This website is operated by MICALLA callura inc., trading as callura. Throughout the website, “we,” “us” and “our” refer to MICALLA callura inc.

These Terms of Service govern your use of our website and purchases made directly through our online store, together with the policies and purchase-specific conditions disclosed before purchase.

By using our website or purchasing from us, you agree to the applicable Terms, subject to the requirements of applicable law concerning notice and acceptance.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products.

Nothing in these Terms excludes, restricts or modifies any consumer right, legal warranty, liability or remedy that cannot lawfully be excluded, restricted or modified. Mandatory legal requirements prevail over any conflicting provision.

SECTION 1 — ONLINE STORE TERMS

You must have the legal capacity or necessary authorization to make a purchase and use the payment method supplied.

You may not use our website or products for unlawful purposes or infringe applicable laws or third-party rights.

You must not transmit malicious software, attempt unauthorized access or interfere with website security.

We may restrict access where reasonably necessary to address unlawful activity, security threats or material misuse. Such restrictions do not remove our obligations relating to existing purchases or your applicable consumer rights.

SECTION 2 — GENERAL CONDITIONS

We may decline requests for services or restrict website access for legitimate reasons, subject to applicable law and existing contractual obligations.

We do not reserve an unrestricted right to refuse performance of a concluded purchase agreement.

Except where permitted by law, you may not reproduce, duplicate, copy, sell or commercially exploit protected website content without authorization from the relevant rights holder.

You may retain information for personal use, including purchase records and information necessary to exercise your legal rights. Nothing in these Terms prohibits lawful criticism, reviews or complaints.

Headings are provided for convenience and do not change the meaning of these Terms.

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We take reasonable care to provide accurate and current product descriptions, materials, measurements, photographs, prices and availability information.

General editorial or historical content may be provided for reference. It does not replace purchase-specific descriptions or promises.

We may update website information for future purchases. Updates do not retroactively change concluded purchase agreements.

If we identify a material error affecting your purchase, we will contact you and address it in accordance with applicable law.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices and website features may change for future purchases.

The applicable currency is identified on the storefront and at checkout. Please review the currency and total before submitting your order.

Applicable taxes, shipping charges and other amounts payable to us are disclosed before purchase. Where international delivery may involve customs duties, brokerage or other third-party charges that cannot reasonably be calculated in advance, their nature and applicable arrangements will be disclosed before purchase.

Your payment provider may apply currency conversion or other charges under its own agreement with you.

We may modify or discontinue website features, but this does not remove obligations relating to existing orders, refunds or mandatory consumer rights.

SECTION 5 — PRODUCTS AND SERVICES

Certain products may be available exclusively online or in limited quantities. Purchase limits and material restrictions will be disclosed before purchase where applicable.

We aim to display products accurately. Screen settings may affect colour appearance. Natural or handmade variations apply only where consistent with the descriptions and specifications disclosed before purchase.

These qualifications do not excuse materially inaccurate descriptions, defective goods or failure to meet agreed specifications.

Products remain subject to applicable legal warranties.

Custom and personalized pieces

The specifications, price, anticipated delivery timing and any approval requirements for custom-made, personalized or engraved pieces will be provided before purchase.

Please review spelling, measurements and customization details carefully before approval. We will produce the item according to the agreed specifications.

Restrictions on voluntary changes or cancellations after production begins will be disclosed before purchase. Additional work or charges require your agreement.

Custom pieces are final sale for change-of-mind returns where disclosed before purchase. Applicable rights concerning defects or failure to meet agreed specifications remain unaffected.

Returns and final sale

Our Return and refund policy explains return eligibility, exclusions, procedures and refund processing.

Earrings, custom pieces, products marked Final sale and opened 12 Days of Sparkle calendars are subject to the change-of-mind exclusions disclosed before purchase.

These exclusions do not remove applicable rights concerning defective, damaged, incorrect or missing goods.

SECTION 6 — BILLING, ACCOUNT INFORMATION AND ORDERS

You agree to provide accurate and current purchase information, including billing, shipping and contact details. If you maintain an account, keep relevant information current and protect your login credentials.

We may request reasonable verification of payment authorization or investigate suspected fraud, subject to applicable privacy and consumer protection requirements.

Any limits on purchases by dealers, resellers or distributors will be disclosed before purchase where applicable.

If an issue affects your order, we will contact you to explain it and discuss an appropriate resolution. We will not impose additional charges or materially change your order without your agreement.

Any refusal, cancellation or refund must comply with applicable law. These Terms do not create an unrestricted right to cancel a binding purchase because of a pricing error, stock discrepancy or change in preference.

Promotions

Promotion conditions, including qualifying products, dates, thresholds and exclusions, will be disclosed before purchase.

Eligible refunds reflect the amount actually paid after discounts. Complimentary gifts and discounted bundles are handled according to our Return and refund policy and the promotion terms disclosed at purchase.

We will not impose undisclosed deductions or retroactive charges.

SECTION 7 — OPTIONAL TOOLS

We may provide access to optional third-party tools or services that we do not operate or control.

Their own terms and privacy policies may apply. Please review those terms before choosing to use the service.

To the extent permitted by law, we do not guarantee the availability or performance of independent optional tools.

This provision does not exclude responsibilities we have under applicable law for our own services, representations or selection and use of providers.

New website features may be subject to these Terms and any additional conditions properly disclosed before use.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to independent websites or third-party content.

We do not control independent websites or guarantee their content, availability or privacy practices. Review their terms and policies before entering a transaction with them.

Concerns about independent purchases should ordinarily be directed to the relevant seller.

This section does not remove responsibilities we have under applicable law for transactions made with us or representations we make.

SECTION 9 — USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you deliberately submit a review or other content for public display, you grant us non-exclusive permission to display it in connection with the relevant product or review feature and make reasonable formatting changes without materially changing its meaning.

This permission does not automatically authorize separate advertising use of your photograph, likeness or testimonial. Further permission will be obtained where required.

Private customer service messages, return photographs and custom-design requests are not automatically licensed for publication or advertising.

Unless separately agreed, submitting unsolicited suggestions does not create an entitlement to compensation or require us to adopt them.

You must have the necessary rights to content you submit. You must not submit fraudulent reviews, unlawful material, malicious software or another person’s private information without authorization.

We may moderate content for legitimate reasons, including spam, fraud, unlawful material, security concerns and unauthorized disclosures.

We do not prohibit honest negative reviews, lawful complaints or reports to authorities.

SECTION 10 — PERSONAL INFORMATION AND SHOPIFY

Personal information is handled as described in our Privacy policy.

Shopify processes information when you visit and purchase from our store.

Shopify Network Intelligence is enabled. Shopify may process information from interactions with our store together with information from interactions with other merchants and Shopify to provide enhanced services, including personalization, advertising, fraud prevention and service improvements.

Relevant information may be shared with Shopify and other providers located outside Quebec or Canada for these purposes, subject to applicable law and privacy choices.

See Shopify’s Consumer Privacy Policy and Shopify’s privacy portal.

Agreement to these Terms does not replace separate consent required for optional tracking or promotional communications.

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS

Website information may occasionally contain errors concerning descriptions, pricing, promotions, availability or delivery.

We may correct information for future purchases. For concluded purchases, we will contact affected customers where necessary and address the issue according to the agreement and applicable law.

We will not impose a higher price or substitute a materially different product without your agreement.

A correction or update does not authorize us to disregard binding obligations or mandatory consumer rights.

SECTION 12 — PROHIBITED USES

You must not use the website:

• For unlawful activity or fraud.

• To impersonate others or deliberately submit false information.

• To infringe intellectual property, privacy or other legal rights.

• To threaten, unlawfully harass or discriminate against others.

• To introduce malicious code or interfere with security.

• To access accounts or personal information without authorization.

• To conduct spam, phishing or other deceptive activity.

• To carry out automated extraction that infringes rights, circumvents security or materially disrupts the website.

These restrictions do not prohibit lawful reviews, criticism, complaints or legally permitted uses of information.

We may restrict access for violations, subject to applicable law and existing purchase obligations.

SECTION 13 — WARRANTIES AND LIMITATION OF LIABILITY

We take reasonable steps to operate our website but cannot guarantee uninterrupted or error-free access.

We may perform maintenance or modify website features. Technical interruptions do not remove obligations relating to existing purchases.

To the extent permitted by law, we do not guarantee the performance of independent websites or optional services we neither operate nor control.

Products remain subject to applicable legal warranties. These Terms do not disclaim warranties of quality, fitness or durability where those warranties are provided by law.

We do not exclude liability that cannot lawfully be excluded, including applicable liability for our own acts or those of our representatives, bodily or moral injury, intentional or gross fault, or breaches of mandatory consumer obligations.

Any limitation in these Terms applies only to the extent permitted by applicable law.

SECTION 14 — RESPONSIBILITY FOR UNLAWFUL USE

You are responsible, to the extent provided by applicable law, for harm caused by your fraud, unlawful conduct or infringement of third-party rights.

We may seek remedies available under law for such conduct.

This section does not create an automatic obligation to defend us, pay our legal fees or compensate us for our own fault. It does not impose liability beyond that permitted by applicable law.

SECTION 15 — SEVERABILITY

If a provision is invalid or unenforceable, it will not apply to that extent.

The remaining provisions continue to apply where lawful. This section does not validate a prohibited provision or reduce mandatory consumer protections.

SECTION 16 — TERMINATION

You may stop using the website at any time.

We may restrict or terminate website or account access where reasonably necessary to address material misuse, fraud, unlawful conduct or security risks, subject to applicable law.

Stopping website use or closing an account does not automatically cancel a purchase.

Termination does not extinguish existing order obligations, refunds, applicable warranties or rights and liabilities that lawfully survive termination.

SECTION 17 — ENTIRE AGREEMENT AND INTERPRETATION

These Terms, together with purchase-specific information and policies disclosed before purchase, describe the applicable agreement.

They do not override product specifications, promises or mandatory disclosures forming part of your purchase agreement, or rights available under applicable law.

Failure to enforce a provision on one occasion does not automatically waive the right to enforce it on another occasion, subject to applicable law.

Any ambiguity will be interpreted in accordance with applicable law.

SECTION 18 — GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of Quebec and applicable federal laws of Canada, without depriving customers of mandatory consumer protections applicable to their purchases.

These Terms do not require mandatory arbitration, waive class-action rights or unlawfully restrict access to courts or regulators.

You may contact studio@callura.com so we can investigate a concern and seek a resolution. Doing so is not a condition that removes or delays any legal remedy, chargeback right or right to contact an authority.

SECTION 19 — CHANGES TO THESE TERMS

We may update these Terms for future website use and purchases. The latest revision date appears above.

Changes do not retroactively alter concluded purchases or remove accrued rights.

Where applicable law requires notice or agreement, we will follow those requirements.

Posting updated Terms does not, by itself, authorize new uses of personal information requiring consent.

SECTION 20 — CONTACT INFORMATION

Questions about these Terms or your purchase may be directed to:

MICALLA callura inc. / callura
21 Bd Saint-Joseph
Lachine, QC H8S 2K9
Canada

Email: studio@callura.com